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Why am I unable to see the Splunk Universal Forwarder from the Splunk Cloud trial?

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I'm unable to see Splunk Universal Forwarder from Splunk Cloud trial. I'm trying Splunk Cloud and I have installed the Splunk Universal Forwarder in one of the client's DEV servers. Ports were also open, but I still can't see the Splunk Forwarder in the Splunk Cloud Server. I have followed the docs and repeated the steps just to make sure that I didn't miss anything, but to no avail. I need an immediate assistance if possible. 514-891-8012 Thanks, Aldwin

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